Refund policy

Exchange & Refund Policy

At Twinkle Star, we want every parent to be happy with their order. Please read our policy carefully.

We do not offer cash refunds. All sales are final, except for the exchanges described below.

If your parcel arrives damaged or defective, or you received the wrong product, size or colour, we will exchange it for you.

You must contact us within 2 days of delivery. Requests after 2 days cannot be accepted.
Share your order number and clear photos or a video of the product and packaging. An unboxing video is highly recommended.
The product must be unused and returned with its original packaging and all included items (e.g. free nipples).
For hygiene reasons, feeders, nipples and soothers that have been used cannot be exchanged unless they arrived damaged or defective.

Change of mind, or ordering the wrong item by mistake
Damage caused by misuse, boiling/sterilizing outside instructions, or normal wear
Requests made more than 2 days after delivery

Contact us with your order number and photos/video. Our team will guide you on returning the item and sending your replacement.

📞 Phone / WhatsApp: +92 311 7782407, +92 333 249 5394
📨 Email: feedback@twinklestar.com