Terms of service

Terms of Service

This website (estore.twinklestar.pk) is operated by Twinkle Star, Karachi, Pakistan. By visiting the site or placing an order, you agree to these terms.

1. Products

We try to show product colours, sizes and details as accurately as possible. Actual colours may vary slightly due to screen settings. All products are subject to availability.

2. Prices

All prices are in Pakistani Rupees (PKR). Twinkle Star reserves the right to change prices at any time without prior notice. The price shown at checkout when you place your order is the price you pay.

3. Orders

We may contact you to confirm your order. We reserve the right to cancel or refuse any order, for example if a product is out of stock, the delivery details are incomplete, or the order appears fraudulent.

4. Payment

Orders are paid by Cash on Delivery (COD). Repeatedly refusing COD parcels may result in future orders being declined.

5. Delivery

Delivery times and charges are explained in our Shipping Policy.

6. Exchanges and refunds

We do not offer refunds. Exchanges are available for damaged or wrong items reported within 2 days of delivery, as explained in our Exchange & Refund Policy.

7. Product use

Please follow the cleaning, sterilizing and usage instructions for all feeding products, and always supervise your baby during feeding. Replace nipples and soothers regularly or if they show any sign of damage.

8. Limitation of liability

Twinkle Star is not responsible for any loss or damage arising from misuse of products or failure to follow instructions. Our liability for any order is limited to the value of the product purchased.

9. Changes to these terms

We may update these terms from time to time. Changes take effect when posted on this page.

10. Governing law

These terms are governed by the laws of Pakistan.

📞 Phone / WhatsApp: +92 311 7782407, +92 333 249 5394
📨 Email: feedback@twinklestar.com